Terms and Conditions of Sale

Last updated: 1 September 2026.

1. Contractual seller

Products offered on orawood.com are sold by Wenzhou Yihong Playground Equipment Co., Ltd., China, under the ORAWOOD brand.

Customer support: support@orawood.com
WhatsApp: +33 7 52 07 42 18
European operations: SAS FLY, France.

2. Products

Essential characteristics, dimensions, price and availability are shown on each product page. ORAWOOD lights are handcrafted from natural solid pine. Grain, tone and small surface variations naturally differ from one piece to another and are not defects.

3. Prices

Prices and the applicable currency are displayed according to the selected market. The final amount due, including applicable taxes or charges, is shown before the order is confirmed.

4. Orders and payment

An order becomes final once payment has been accepted and an order confirmation has been sent. Available payment methods are displayed at checkout. ORAWOOD may refuse or cancel an order in the event of an obvious error, suspected fraud or inability to fulfil it.

5. Production and delivery

Each light is handcrafted within 3 to 5 business days. After production, transport generally takes 3 to 5 business days depending on the country, delivery address and local formalities. Standard shipping is free across Europe and the United States where the destination is available at checkout. Delivery times are estimates and may be affected by the carrier or local formalities.

6. Receipt

Customers should inspect the parcel and product on delivery. In the event of damage or non-conformity, photograph the parcel, shipping label and product, then promptly contact support@orawood.com with the order number.

7. Withdrawal and returns

For distance purchases, consumers generally have 14 days from receipt to notify their decision to withdraw. Requests must be sent to support@orawood.com with the order number and relevant products. Goods made to the consumer’s specifications or clearly personalised may be excluded where permitted by law. Full details are available on the Shipping & returns page.

8. Refunds

When a return is accepted, the refund is made to the original payment method within the applicable period. It may be withheld until the product is recovered or proof of dispatch is received.

9. Warranties

Mandatory statutory consumer warranties remain fully applicable. For support, contact support@orawood.com with the order number, a description of the issue and photographs.

10. Use and safety

The product must be used in accordance with its instructions and with a compatible 5 V USB power supply that meets the requirements of the market where it is used. The USB cable is supplied; the wall adapter is not. The product must be unplugged before cleaning or maintenance. Children must be supervised in accordance with the product warnings and instructions.

11. Personal data

Personal data processing is described in the Privacy Policy. Cookie preferences can be changed from the footer.

12. Complaints and applicable law

Complaints should first be sent to support@orawood.com. These terms are governed by the law applicable to the seller without depriving consumers of the mandatory protections available in their country of residence.