FAQ

Each model’s dimensions are shown in centimetres on its product page to make choosing the right place easier.

Every ORAWOOD light is handcrafted from natural solid pine. Grain, tone and small details vary naturally from one piece to another, making every light unique.

The lights use a 2.2 W warm white LED powered at low-voltage 5 V. The indicative LED lifespan is approximately 10,000 hours.

This depends on the model. Approved uses and the mounting method are shown clearly on each product page and in the instructions.

The light runs on low-voltage DC 5 V power via the supplied USB cable. A wall adapter is not included. It includes a timer, dimmer, remote control and an in-line cable switch.

Estimated arrival: 3–10 business days from your order date, including preparation and shipping. Timing varies by destination.

You can request a return of a non-personalized light within 30 days of delivery, including lights purchased on sale. For a change-of-mind return, the light must be unused, complete and in its original packaging.

Personalized lights cannot be returned simply because you change your mind. This restriction does not apply to quality defects, order errors caused by ORAWOOD or damage in transit, and does not limit your statutory rights.

Before sending your light back, contact support@orawood.com or WhatsApp at +33 7 52 07 42 18 with your order number, country and reason for the request. Our team will provide the nearest available return address and the appropriate instructions. Do not send your parcel to an address on the packaging without confirmation from customer support.

For a quality defect, an error caused by ORAWOOD or damage in transit, ORAWOOD covers return shipping and provides the return instructions. For a change-of-mind return of a non-personalized light, you are responsible for the direct return shipping costs.

When tracking is available, the link is sent by email after dispatch.

Unplug the light and dust it with a soft, dry cloth. Do not use water, abrasive products or solvents.

New products sold by a professional benefit from the applicable two-year legal guarantee of conformity from delivery. For support, email support@orawood.com with your order number and photographs of the issue.

If your light arrives damaged or has a defect, contact us with your order number and, if possible, photos of the product and parcel. We will help with a repair, replacement or refund as appropriate to the situation and your applicable rights. This also applies to personalized lights. Accidental damage or misuse after delivery is not transit damage; contact us to discuss possible solutions.

For a quality defect, an error caused by ORAWOOD or damage in transit, ORAWOOD covers return shipping and provides the return instructions. For a change-of-mind return of a non-personalized light, you are responsible for the direct return shipping costs.