Shipping & returns

ORAWOOD offers standard worldwide shipping. Final destination availability is confirmed after entering the delivery address at checkout.

Standard worldwide shipping is free. Any additional delivery option is shown before payment.

Every light is handcrafted within 3 to 5 business days. You receive a confirmation after ordering and a second email when it ships.

Estimated arrival: 3–10 business days from your order date, including preparation and shipping. Timing varies by destination.

As soon as the order ships, available tracking details are sent to the email address used at checkout.

If your light arrives damaged or has a defect, contact us with your order number and, if possible, photos of the product and parcel. We will help with a repair, replacement or refund as appropriate to the situation and your applicable rights. This also applies to personalized lights. Accidental damage or misuse after delivery is not transit damage; contact us to discuss possible solutions.

You can request a return of a non-personalized light within 30 days of delivery, including lights purchased on sale. For a change-of-mind return, the light must be unused, complete and in its original packaging.

Personalized lights cannot be returned simply because you change your mind. This restriction does not apply to quality defects, order errors caused by ORAWOOD or damage in transit, and does not limit your statutory rights.

Our voluntary 30-day policy supplements, rather than replaces, your statutory rights. Where a 14-day right of withdrawal applies, you may notify us without giving a reason within 14 days of delivery and return the product within 14 days of that notification. For a valid withdrawal, the refund includes the original standard delivery charges and is due within 14 days of notification; it may be withheld until the goods or proof of return are received. Legal exceptions for clearly personalized goods may apply. Statutory guarantees for faulty or non-conforming goods remain unaffected.

Before sending your light back, contact support@orawood.com or WhatsApp at +33 7 52 07 42 18 with your order number, country and reason for the request. Our team will provide the nearest available return address and the appropriate instructions. Do not send your parcel to an address on the packaging without confirmation from customer support.

For a quality defect, an error caused by ORAWOOD or damage in transit, ORAWOOD covers return shipping and provides the return instructions. For a change-of-mind return of a non-personalized light, you are responsible for the direct return shipping costs.

After we receive and inspect an accepted return under our voluntary returns policy, we issue the refund to the original payment method within 10 business days. Your bank may need additional processing time. Statutory refund deadlines for exercising your right of withdrawal remain unaffected.

Send to support@orawood.com:

I hereby give notice that I withdraw from my contract for the sale of the following goods: [product]. Ordered on: [date]. Received on: [date]. Order number: [number]. Customer name: [name]. Customer address: [address]. Date: [date].